They say I should get a call back in a couple business days. I call customer support back and tell them everything. My exact words that set him over the edge were 'Do you treat all your customers this way? Aren't you supposed to be more cordial?' He tells me to leave at this point so I oblige.

Now this is going on in front of everyone - there is a line of people behind me. I catch my name and account number on it as he snatches it out of her hand in a rage and barrels around the counter and starts clicking away on a computer. She quickly scribbles on a piece of paper as she tries to hand the paper to him. 'GIVE ME HIS ACCOUNT INFORMATION' he yells. He snaps at the teller behind the counter. I ignore his aggressive behavior and kindly ask him for his name (my lawyer has advised me not to make his name public so I won't) but he gives me his name and asks why so I explain to him I talked to customer service and they said I could use the machines - no biggie right? This guy blows a fuse - his face gets red and his movements jerky. The bank manager approaches me pretty aggressively. I walk up to the teller with slip in hand. I go back into the same TD Bank and cash my change again. I told her I wasn't completely sure and so I had to go back next week anyway and I could find out then.

She also said there is no such thing and to clarify I specifically asked if I can go into a TD Bank with $10,000 in change multiple times a day and she confirmed again there is no such rule or regulation that would prevent me from using their machines. I asked if I could talk to a supervisor and asked her. A day or two later I call TD Bank's customer support line and asked them if they have any limitations on their machines and they said no.

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